Simple Enquiries
- Typically 15mins consultancy & verbal response |
Maximum quantity included per month |
10 |
5 |
2 |
|
Response time
(working days, Mon-Fri 8am to 5pm, excluding holidays) |
< 0.5 days |
< 1 day |
< 2 days |
Moderate Enquiries
- Typically 30mins consultancy & email response |
maximum quantity included per month |
4 |
2 |
1 |
|
Response time
(working days, Mon-Fri 8am to 5pm, excluding holidays) |
< 1 days |
< 2 days |
< 4 days |
Complex Enquiries
- Typically 60mins consultancy & written response |
maximum quantity included per month |
2 |
1 |
0 |
|
Response time
(working days, Mon-Fri 8am to 5pm, excluding holidays) |
< 2 days |
< 4 days |
< 8 days |
Zoned Performance Specification |
1 No. System Designer Licence - Discount on monthly & initial fees |
25% |
10% |
5% |
Standards update notifications |
Updated scope and revisions of standards |
Monthly |
Quarterly |
Annually |
Training course rates |
Lower rates for max 2 delegates per session |
25% |
10% |
5% |
Training content |
Updates sent |
Monthly |
Quarterly |
Annually |
Discount on Standard Rates for further consultancy work |
Standards rates available on request and further work only by agreement in advance |
25% |
10% |
5% |
Cost Bands |
Band A (1 or 2 WaH Designers / Managers) |
£600 |
£400 |
£200 |
|
Band B (3 to 5 WaH Designers / Managers) |
£900 |
£600 |
£300 |
|
Band C (More than 5 WaH Designers / Managers) |
£1,350 |
£900 |
£450 |
Minimum Term |
|
3 months |
6 months |
12 months |